Privacy Policy

Effective Date: January 01, 2025

ACRE ("we," "our," or "us") is committed to protecting the privacy and security of our tenants' personal information. This Privacy Policy outlines how we collect, use, and protect tenant information in accordance with our communication practices and Grasshopper's compliance requirements.

Information We Collect

We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.

We collect and process the following types of information to facilitate property management and maintenance services:

• Contact Information: Full name, phone number, email address, and mailing address.

• Lease-Related Details: Building address, unit number, and lease terms.

• Consent to send SMS messages: Opt-in/opt-out selections for SMS and email communications.

We do not sell, rent, or share tenant information with third parties for marketing purposes.

Message frequency varies. Message and data rates may apply

How We Use Your Information

We use your information to:
• Send you the SMS messages you’ve opted in to receive
• Provide property management and maintenance services based on your preferences
• To operate our business

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. Text HELP for help' and 'Text STOP to unsubscribe.

You can review our Messaging Terms [https://www.acreequities.com/terms-conditions] for additional information about the opt-out process.

To stop receiving messages, text STOP or CANCEL. For help, text HELP.

To Whom We Disclose Your Information
We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims.

However, we do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. We do not share your mobile opt-in or SMS consent with anyone.

Data Protection & Security, NON-Sharing Clause;

We take steps to protect your information against unauthorized use or disclosure. We implement industry-standard security measures to protect tenant information, including:

• Secure data storage and encryption of sensitive information.

• Restricted access to tenant records, limited to authorized personnel only.

• Compliance with applicable data protection laws.

Despite these measures, no data transmission is 100% secure. Tenants acknowledge that communication via SMS and email carries inherent security risks.

We do not transfer tenant information to external organizations except for essential service providers, such as Grasshopper, solely for communication purposes, and we ensure they adhere to strict data protection standards.

We do not share your data with third parties for marketing purposes. ACRE will not sell, rent, or share the collected mobile numbers.

Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or communication practices. Any updates will be posted and effective immediately.

How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📞 Phone: 212-651-4190

📧 Email: info@acreequities.com

By opting into SMS and email communications, tenants acknowledge and accept this Privacy Policy as part of their lease agreement.