Privacy Policy
Privacy Policy for Tenant Communications
Effective Date: January 01, 2025
ACRE ("we," "our," or "us") is committed to protecting the privacy and security of our tenants' personal information. This Privacy Policy outlines how we collect, use, and protect tenant information in accordance with our communication practices and Grasshopper's compliance requirements.
1. Information We Collect
We collect and process the following types of information to facilitate property management and maintenance services:
• Contact Information: Full name, phone number, email address, and mailing address.
• Lease-Related Details: Building address, unit number, and lease terms.
• Communication Preferences: Opt-in/opt-out selections for SMS and email communications.
We do not sell, rent, or share tenant information with third parties for marketing purposes.
2. How We Use Your Information
Your information is used solely for property management and maintenance-related communications, including but not limited to:
• Lease updates, rent reminders, and policy changes.
• Maintenance requests, work order confirmations, and emergency alerts.
• Community notices, property access notifications, and service updates.
3. Message Frequency & Terms & Conditions
• Tenants may receive 1 to 5 messages per month for general property-related communication.
• Additional messages may be sent for urgent maintenance or emergency notifications.
• By opting in, tenants consent to receiving SMS and email communications as outlined in the lease Opt-In Communication Addendum.
• Message and data rates may apply to SMS communications.
For more information, please visit our Privacy Policy and Terms & Conditions at: https://www.acreequities.com/privacy.
Call to Action – SMS Opt-In
Tenants can opt-in to receive SMS notifications from ACRE by texting their full name, building address, unit number, and the keyword Start to 212-651-4190. This ensures that only authorized tenants receive text message updates regarding maintenance requests for residential properties. Message frequency may vary, and message and data rates may apply. For assistance, tenants can text HELP, and to stop receiving messages, they can text STOP or CANCEL.
See example below;
"Full Name, Building Address, Unit #, Start" to 212-651-4190.
For more information, please visit our Privacy Policy and Terms & Conditions at: https://www.acreequities.com/privacy.
Opt-Out Process
• Tenants can opt out of SMS communications at any time by texting the keyword "STOP" or "CANCEL" to 212-651-4190.
• Opting out of SMS will not affect critical communications via email or U.S. Postal Mail.
Help Assistance
• Tenants can text HELP for assistance at any time to 212-651-4190.
Reply STOP or CANCEL to opt-out.
4. Data Protection & Security
We implement industry-standard security measures to protect tenant information, including:
• Secure data storage and encryption of sensitive information.
• Restricted access to tenant records, limited to authorized personnel only.
• Compliance with applicable data protection laws.
Despite these measures, no data transmission is 100% secure. Tenants acknowledge that communication via SMS and email carries inherent security risks.
We do not transfer tenant information to external organizations except for essential service providers, such as Grasshopper, solely for communication purposes, and we ensure they adhere to strict data protection standards.
5. Third-Party Services
We utilize Grasshopper as a communication platform for SMS messaging. By opting into SMS notifications, tenants acknowledge that their messages will be processed through Grasshopper's secure infrastructure.
Grasshopper may collect and process data in accordance with its own privacy policy. We do not control or assume responsibility for Grasshopper’s independent data handling practices.
6. Retention & Deletion of Data
• Tenant information will be retained for the duration of the lease and for a reasonable period afterward to comply with legal obligations.
• Tenants may request deletion of their personal information upon lease termination, subject to compliance with legal retention requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or communication practices. Any updates will be posted and effective immediately.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📞 Phone: 212-651-4190
📧 Email: info@acreequities.com
By opting into SMS and email communications, tenants acknowledge and accept this Privacy Policy as part of their lease agreement.